Facebook recalls Quest 2 foam inserts over skin irritation issues

by Emma

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Working with the US Consumer Product Safety Commission and Health Canada, Facebook has issued a voluntary recall for a component that comes with its latest VR headset. According to a from Andrew Bosworth, head of Facebook’s Reality Labs, “a very small percentage” of Quest 2 owners have experienced some amount of skin irritation after using the removable foam face insert that comes with every Quest 2 headset and Fit Pack.

Bosworth says Facebook conducted a review of its manufacturing process and found no unexpected or hazardous contaminants in the insert. Still, out of a desire to create “safe and unbelievable experiences for all,” the company is introducing a new silicone cover that fits over the component. Whether you’ve had issues with the insert or not, you can request that Facebook send you the silicone cover for free. To do so, go to the “My Devices” section of your and click the dedicated button that’s there.

Facebook is also halting sales of the Oculus Quest temporarily while it works with distributors to add the silicone cover to every Quest 2 package. The company anticipates the headset will be back on store shelves by August 24th. As part of today’s recall, Facebook is also introducing a new 128GB variant of the Oculus Quest 2. It will replace the existing 64GB model, and feature the same $299 price tag as its predecessor. The 128GB model will go on sale on August 24th, the same day the company plans to restart Quest 2 sales.

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